Shipping policy

  1. Order processing time
    We’ll handle and ship your order within [2] working days after we get it. During this time, we’ll check the quality and quantity of the goods carefully to make sure you get what meets our standards. But note that for some remote states in the US, like Alaska, Hawaii, and Puerto Rico, we can’t deliver due to distance and logistics.
  2. Shipping method
    We work with FEDEX and UPS to make sure your package gets to you safe and fast. The specific shipping method depends on your order and destination. We’ll choose the best way based on your needs and location to make sure your package arrives on time.
  3. Estimated delivery time
    Normally, your order will be delivered within [3-5] working days after it’s shipped. But actual delivery time might be affected by factors like the weather and holidays. 
  4. Shipping cost
    The cost depends on your order amount and shipping method. You can see the specific cost on the checkout page. We’ll give you the best shipping price based on your order amount and method.
  5. Package tracking
    We’ll give you the tracking number so you can keep an eye on your package’s status. You can check it on our website or the logistics company’s website to know where it is and when it’ll arrive.
  6. Signing for the package
    Please check it carefully when you get it. If there’s any problem, contact us right away. We’ll offer solutions to make sure your rights are protected.
  7. Return and exchange policy
    If you’re not satisfied with the goods, you can apply for a return or exchange within [30] days after you receive them. Refer to our return and exchange policy for the specific process. We’ll offer the best after-sales service to make sure your shopping experience is good.
  8. Special situations
    In some special cases, like natural disasters and shipping delays, we’ll communicate with you in time and offer solutions. We’ll do our best to make sure your package arrives on time, but if there’s an不可抗力 situation, we’ll offer compensation and solutions.
    We’re committed to giving you a great shopping experience. If you have any questions or suggestions, feel free to contact us. Thanks for your support and trust!